HelpDesk – Online Ticketing System with Website – ticket support and management

HelpDesk is a powerful ticket management system that can manage massive data. It’s a single-page application made with Laravel, Vue.js, and InertiaJS.

You don’t need any other website as HelpDesk has front pages supporting the blog post, FAQ, services, privacy policy, terms, knowledge base, etc.

Demo:https://hd.w3bd.com

Documentation:https://helpdesk-doc.w3bd.com

Change log:

--- v3.9.1 (13 September 2024) --- 
* FIXED: Tailwind Dark mode issues 
* IMPROVEMENT: Some css design

--- v3.9.0 (25 July 2024) --- 
+ FEATURE: Custom ticket input with builder

--- v3.8.5 (28 June 2024) --- 
+ IMPROVEMENT: Chat html support for the dashboard
+ IMPROVEMENT: Ticket details conversation list with html preview

--- v3.8.4 (10 June 2024) --- 
+ FEATURE: Added required ticket fields(admin option), while submit a new ticket
* IMPROVEMENT: Update hidden ticket fields

--- v3.8.3 (29 May 2024) --- 
* FEATURE: Added French Language Translation (As per customer request)

--- v3.8.2 (26 May 2024) --- 
+ FEATURE: Added Categories based on departments
+ FEATURE: Added Sub-Categories based on the parent categories
* FIXED: Customer assign issue(for mail notification) while Creating ticket from admin

--- v3.8.1 (11 May 2024) --- 
+ FEATURE: System Update Check option to check for new update/release 

--- 3.8.0 (28 April 2024) --- 
* FIXED: Fixed ticket discussion issue when the customer not assigned for a ticket.
+ NEW FEATURE: Added WYSIWYG rich text editor for the ticket discussion

-- 3.77 (16 April 2024) ---
- FEATURE: Added CSV Export for the ticket list
- FEATURE: Added Import CSV ticket option. Ticket UID must be unique while import CSV.

-- 3.76 (13 March 2024) --- 
- NEW FEATURE: Ticket list view - 10, 25, 50 - limit
- NEW FEATURE: Added Turkish Language
- IMPROVEMENT: Chat history screen (text viewing)

 -- 3.75 (10th February 2024) --- 
- FEATURE: Footer Text Translation 
- IMPROVEMENT: Ticket UID things(as per customer support request)(It's now with random 6 digit + actual ticket ID from MySQL)

-- 3.74 (19th January 2024) ---
- IMPROVED: Database Connection while DB password with special characters(as per customer request)
- IMPROVED AND FIXED: Send Mail While creating/updating ticket (as per customer request)
- IMPROVED AND FIXED: Priority update on settings page
- REMOVED: Softdelete Feature (regarding customer recommendation)
- FEATURE: Added terms & conditions checkbox while submitting a ticket by customer. (As per customer request)
- IMPROVED AND FIXED: Changed Ticket `uid` format with md5 generated code; now it will only visible on the URL.
- IMPROVED Documentation: Added gmail smtp instructions and offline version of the documentation.

-- 3.73 (10th January 2024) --- 
- NEW: Search ticket by client/customer 
- IMPROVED: Hide chat id(used generated slug string) from the URL 
- FIXED and IMPROVED: Get json conversation output for the public chat 
- FIXED: Hide ticket fields issues

-- 3.72 (6 Jan 2024) --- 
- IMPROVEMENT: Ticket uid format 
- FIXED: Prevent unauthorize ticket access through ID or UID - IMPROVEMENT: Sidebar menu css

-- 3.71 (1 Jan 2024) --- 
- NEW: Added Default email recipient for the customer email notification 
- IMPROVEMENT: Pusher remove completely when the credential not exist

--- 3.70 (27 December 2023) --- 
- FEATURE: Added Google ReCaptcha for Login, Register and Contact Page.

--- 3.69 (19 December 2023) --- 
- IMPROVEMENT: Global Settings Page (As per user request) 
- IMPROVEMENT: Installation database issue for some cases (As per user request)  
- FIXED: Logo and Image caching issue while change (As per user request)

--- 3.68 (6 December 2023) --- 
- FIXED: GMail SMTP issue

--- 3.67 (4 December 2023) --- 
- UPGRADE: Laravel framework with v10.34.2 
- UPGRADE: Inertiajs with v1.0.14 
- UPGRADE: Vue.js with v3.3.9 
- IMPROVEMENT: Added easily Installation with a few clicks.

--- 3.66 (28 November 2023) --- 
- NEW: Added Polish Language
- FEATURE: Added services page hide option on the admin panel

--- 3.65 (7 November 2023) --- 
** Bug fixed from the customer support **
- FIXED: Knowledge Base and Blog page Media preview issues
- FIXED: Knowledge Base section still stays in the navbar even when disable from global settings.
- FIXED: Blog and Knowledge base page always shows today's date
- FIXED: Can not set custom logo on some of the email template

--- 3.64 (3 November 2023) --- 
- IMPROVEMENT: Knowledge Base issues are fixed based on we get some support mail regarding the date issues.

--- 3.63 (22 October 2023) --- 
** Bug fixed from the customer support **
- IMPROVEMENT: user role things on the edit user page for the super admin

--- 3.62 (19 October 2023) --- 
- IMPROVEMENT: Added missing words for the translation 
- FEATURE: Added Lithuanian language translation

--- 3.61 (16 October 2023) --- 
- FIXED: Front Page(Home) removing features section issues

--- 3.6 (11 October 2023) --- 
- FIXED: Disabled deleting default language(English)

--- 3.5 (25 Sep 2023) --- 
** As per customer support request **
- FEATURE: Added Hebrew Language

--- 3.4 (19 Sep 2023) --- 
- FEATURE: Added color scheme switcher for the landing page

--- 3.3 (15 Sep 2023) --- 
- FEATURE: Added ticket subject edit option for the Admin/Manager/Moderator 
- FEATURE: Added ticket description edit option for the Admin/Manager/Moderator 

--- 3.2 (26 Aug 2023) --- 
- FIXED: Customer can update status, select another customer, assign user (now customer won't be able to do) 
- FIXED & IMPROVEMENT: KnowledgeBase database and seeder.

--- 3.1 (14 Aug 2023) ---
- FIXED: Fixed ticket status issues while a ticket not closed
- IMPROVEMENT: Setup default ticket status and hide this from the initial ticket creation
- FEATURE: Auto fill up user details while create a new ticket by Logged in user from the front pages.
- FEATURE: Added CronJob URL, so cronjob can be set with cPanel or Shared hosting.
- NEW: Updated documentation for the email piping cronjob setup

--- 3.03 (14 July 2023) ---
* FEATURE: Remove further access for the closed tickets.
* NEW: Added Portuguese and Swedish Languages

--- 3.02 (15 Jun 2023) ---
* FEATURE: Added services front page

--- 3.01 (27 May 2023) ---
* FIXED: Pusher setup configuration page issue fixed for the admin panel.

--- 3.00 (22 May 2023) ---
* NEW: Email Piping (Sending an email will automatically create a new ticket)
* IMPROVED: FrontPages Update with New Design
* UPGRADE: Installation System Upgrade

--- 2.93 (10 May 2023) --- 
- IMPROVED: Improved installation functions and migration options 
- FIXED: Fixed permissions issues

--- 2.92 (4 May 2023) --- 
* FIXED: Auto logout issue while changing user profile photo

--- 2.91 (28 April 2023) ---
* TINY FIXED: Contact page email address link issue.
* TINY FIXED: Contact page phone number link issue.

--- 2.9 (13 April 2023) ---
- NEW: Added contact email recipient option where to send email
- NEW: Added an option login to create a new ticket for the front page
- FIXED: Browser top bar app title change

--- 2.8 (02 April 2023) ---
- FIXED & IMPROVEMENT: Chat Functionalities
- FEATURE: Permanently delete options
- FIXED: SMTP setup
- FIXED: Front page ticket submit issue (The email has already been taken)
- IMPROVEMENT: Improved some inner functionalities

--- 2.7 (20 March 2023) ---
- NEW: Added enable/disable options for Chat, Services, Knowledge Base, FAQ, Blog, Organization, Contacts, Notes and Show Login on the front page.
- NEW: Add/remove Language from the site, including the menu

--- 2.6 (25 February 2023) ---
- NEW: Footer text(under the Logo) change option for the front pages.

--- 2.5  (21 February 2023) ---
- NEW: Added Custom CSS option on the settings page
- NEW: Added favicon adding option
- FEATURE: Auto add default logo on the email template

--- 2.4  (08 January 2023) ---
- NEW: Added RTL feature for the front pages

--- 2.3  (05 January 2023) ---
- IMPROVEMENT: Refactor Contact Front Page
- FIXED: Contact Form Submission

--- 2.2  (02 January 2023) ---
- FIXED: View ticket link for the email

--- 2.2  (30 December 2022) ---
- NEW: front page footer(copyright) option
- FIXED: Ticket pages UID issues

--- 2.1  (16 December 2022) ---
- NEW: Import Databased Seed As Demo Data
- FIXED: FAQ items limitations
- FIXED: Internal System Performance
- FIXED: Migration

--- 2.0  (09 December 2022) ---
- NEW: RTL Support (dashboard)
- NEW: Hide particular ticket field option
- NEW: User Permission and Role Management
- NEW: Forgot Password option
- FIXED: Chat improvement
- FIXED: Fixed Organization and contact creation issues
- FIXED: Improved ticket filters

-- 1.0 (01.11.2022) ---
* Initial Release
    

HelpDesk has the following features:

• Ticket Support/Assign
• Email Notification
• Front Pages with Management
• Ticket/Thread Discussion
• Live Chat
• Contacts/Organizations Management
• Notes modules
• Customer/User management