Ticksify – Customer Support Software for Freelancers and SMBs

Introduction

Ticksify is an efficient and affordable customer support software designed exclusively for Envato authors. Our platform is cost-effective and saves you hundreds of dollars per year compared to hiring SAAS services for customer support and documentation. Ticksify caters to the unique needs of Envato authors, making it the ideal choice for managing your support system.

Ticksify has been tested and trusted by The4 – Power Elite authors on Envato, with a customer base of over 30,000 users. This robust platform is designed to handle a high volume of tickets and customers without compromising on performance or loading speed. With Ticksify, you can experience a seamless and efficient support process that scales with your growing customer base, keeping your support operations running smoothly.

Ticksify is a simple, self-hosted customer support application built with Laravel, Livewire, and Tailwind CSS. It is fully responsive and mobile-friendly, making it an excellent solution for small and medium-sized businesses to manage their customer support. It is a cost-effective alternative to other expensive customer support software such as Zendesk, Freshdesk, and others.

Tech Stack

• Laravel 10
• Livewire
• Alpine.js
• and Tailwind CSS

Key Features

• Envato API Integration: Seamlessly connect Ticksify to your Envato account with our full Envato API integration, making it the perfect customer support system for Envato authors. This integration ensures a cohesive experience for both you and your customers, allowing you to focus on providing top-notch support.
• Comprehensive Knowledge Base: Ticksify’s knowledge base feature enables you to create a rich repository of support articles and FAQs tailored to your products and services. This comprehensive system empowers your customers with self-service options, reducing the workload on your support team while enhancing the user experience.
• Efficient Ticketing System: Our state-of-the-art ticketing system ensures that all customer queries are managed and prioritized efficiently. Ticksify’s intuitive interface and robust ticket management capabilities make it the ideal ticket system solution for businesses looking to provide prompt and effective customer support.
• Dedicated Customer, Agent, and Admin Portals: Ticksify features dedicated portals for customers, agents, and administrators, allowing for streamlined communication and efficient support management. These portals enable quick access to relevant information and tools, ensuring a smooth and organized customer support process.
• Multi-language and Multi-timezone Support: Cater to your global customer base by offering a personalized support experience with Ticksify’s multi-language and multi-timezone capabilities. This feature ensures that your customer support system remains accessible and relevant to users from diverse backgrounds and locations.
• Real-time Email and In-app Notifications: Keep your customers and support team informed with real-time email notifications and in-app alerts for important updates. Ticksify’s robust notification system enhances the customer support experience by ensuring timely communication between all parties involved.
• Auto Assignment Feature: Ticksify’s auto assignment feature ensures a balanced workload for your support team by automatically assigning tickets to available agents. This feature optimizes the ticket handling process, making Ticksify the ideal Envato support system for authors seeking an organized and efficient solution.
• Customizable Interface with Dark Mode: Personalize Ticksify’s interface to match your brand’s identity and choose between light and dark mode for a consistent and comfortable user experience. The customizable interface allows you to tailor the platform to your unique preferences and requirements.
• ReCaptcha v3 Support: Ticksify’s integration with ReCaptcha v3 safeguards your customer support system against spam and malicious activities. This added security measure ensures a safe and reliable environment for both your support team and customers.

Demonstration

Customer account login credentials:

• URL: https://demo.ticksify.com/login
• email: user@ticksify.com
• password: password

Agent account login credentials:

• URL: https://demo.ticksify.com/agent/login
• email: agent@ticksify.com
• password: password

Admin account login credentials:

• URL: https://demo.ticksify.com/agent/login
• email: admin@ticksify.com
• password: password

Documentation

To make it easy for you to install and manage Ticksify, I have created an online documentation website. Check it out at: https://docs.novabolt.dev/ticksify/

Releases

1.3.2

1.3.1

1.3.0

1.2.12

1.2.10

1.2.8

1.2.7

1.2.6

1.2.5

1.2.3

1.2.2

1.2.1

1.2.0

1.1.1

1.1.0

1.0.1

1.0.0