Support Genix – WordPress Support Ticket Plugin

Despite the costs, we believe that customer support is essential for any business. In 2020, we set out to create a low-cost WordPress ticketing solution that would be accessible to small businesses. We developed a strategy and got started on the plugin development.

Documentation | Video | Support Forum

Many of the most popular plugins or online tools for managing support issues are very pricey. For small business owners, this expense is simply out of reach. So, we decided to design a ticket system plugin with all essential functionality and make it available at an inexpensive price. That is why we developed SupportGenix. Our goal is to provide an affordable option for businesses that need a reliable customer support system. With our plugin, businesses can get the support they need without breaking the bank.

Support Genix provides a powerful and easy-to-use ticketing system for WordPress that makes it easy to manage unlimited tickets for your business. With Support Genix, you can create and manage tickets from a single, centralized location. You can also track and monitor all tickets in real-time, so you can identify and resolve issues as they arise. Support Genix also includes a range of built-in tools to help you automate ticket management, including auto-assignment, auto-escalation, and auto-closure. As a result, Support Genix can help you save time and improve your customer service.

Check out the full list of features included in Support Genix. Learn what distinguishes the Support Genix function.

• Unlimited Everything: Manage unlimited inbox, tickets, users, and Agents.
  Transfer ticket: If you need to transfer your ticket to another agent or department, you can do so easily with SUpport Genix.
• Email Piping: Support Genix offers email piping, which imports emails for an email address into the Support ticket system. This allows Support staff to manage and respond to customer inquiries more efficiently.
• Saved Replies: SupportGenix is a plugin that allows agents to save common responses. This saves time for busy agents by allowing them to quickly select a response from a list.
• File Upload Type Setting: In order to ensure that your system remains secure, we may allow customers to upload files of a certain type. This helps to prevent malicious files from being uploaded and also ensures that the files that are uploaded are compatible with your system.
• Email Notification: At Support Genix, we understand that dealing with email notifications can be a hassle. That’s why we’ve developed a system that allows you to manage your email notifications depending on a variety of events. For example, you can choose to receive an email notification when a ticket is created, responded to, or closed. This way, you can stay on top of your support requests and ensure that every issue is resolved in a timely manner.
• Envato Integration: SupportGenix offers the best in class Envato integration to help our customers connect their Envato Author accounts with SupportGenix. This helps to validate client purchase codes and ensure that only authorized users have access to your services.
• Webhook Integration: Support Genix provides an easy way to connect your ticket system with third-party CRM or tools. Based on different events, like ticket creation or closure, Support Genix can send notifications to the CRM or other tools. This allows you to keep your ticketing system and CRM in sync and makes it easy to track customer interactions.

Support Genix – WordPress Support Ticket Plugin Screenshots

change log

Version: 1.7.14 Date: 03 – December – 2024

- - Improved: Various minor areas.
 - Fixed: Several minor issues.
 - Fixed: Resolved text domain loading issue introduced in WordPress 6.7.
 - Tested: Compatibility with the latest version of WordPress..

Version: 1.7.13 Date: 15 – October – 2024

- Improved: System for receiving multiple attachments via incoming Webhook.
- Fixed: HTML special characters display issue in ticket titles.
- Fixed: Several minor issues.

Version: 1.7.12 Date: 02 – September- 2024

- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.11 Date: 28 – August – 2024

- Added: Easy Digital Downloads (EDD) integration.
- Improved: FluentCRM integration.
- Improved: BetterDocs integration.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.9 Date: 14 August 2024

- Added: Slack integration.
- Added: Tutor LMS integration.
- Added: FluentCRM integration.

Version: 1.7.8 Date: 13 August 2024

- Fixed: Custom Ticket Track ID issue.
- Fixed: Several minor issues.

Version: 1.7.7 Date: 08 August 2024

- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.

Version: 1.7.6 Date: 07 July 2024

- Added: WhatsApp integration to get agent notifications and respond to tickets via WhatsApp.
- Added: Feature to download report data as a CSV file.
- Improved: Asset loading functionality.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.5 Date: 30 June 2024

- Added: Feature to dynamically insert custom field values into email templates.
- Improved: Report accuracy to display more precise data.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.4 Date: 23 June 2024

- Improved: UI for a better look and user experience.
- Fixed: Corrected time display to reflect timezone settings.
- Fixed: Several minor issues.

Version: 1.7.3 Date: 10 June 2024

- Added: Feature to show other tickets by customer in ticket details.
- Added: Feature to keep ticket log separately for agent and customer.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.2

- Added: Logging system for enabling or disabling email notifications for individual tickets.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.1 Date: 05 June 2024

- Added: Access role to control whether agents can manage other agent's ticket or not.
- Added: Access role to control whether agents can manage unassigned ticket or not.
- Improved: System of ticket creation by agent.
- Improved: UI for a better look and user experience.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.0

- Added: Feature for enable/disable email notification for specific ticket.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.6.9

- Improved: Various minor areas to enhance user experience and usability.
- Fixed: Several minor issues.

Version 1.6.8 Date: 29 May 2024

* Added: Feature for auto-scroll to the latest responses on ticket details.
* Added: Option for enable/disable auto-scroll to the latest responses on ticket details.
* Improved: Various minor areas to enhance user experience and usability.
* Fixed: Compatibility issue with WPML & Polylang plugins.
* Fixed: Several minor issues.

Version 1.6.7

* Improved: Several minor areas.
* Fixed: Ticket auto close issue.
* Fixed: Several minor issues.

Version 1.6.6

* Added: Ticket hotlink generator for accessing tickets without login.
* Added: Placeholders for inserting hotlinks in email templates.
* Added: Option to enable or disable hotlink access.
* Added: Permissions to control ticket hotlink visibility.
* Added: Permissions to control the editability of custom ticket field values.
* Added: Enhanced security for access control permissions.
* Added: Increased security for encrypted content.
* Improved: UI for a better look and user experience.
* Improved: Various minor areas for better performance.
* Fixed: Several minor issues.

Version: 1.6.5 Date: 09 May 2024

- Added: Report feature to provide insightful data analysis.
- Improved: Few minor areas.
- Fixed: Few minor issues.

Version: 1.6.4 Date: 24 April 2024

- Added: Option to show or hide public tickets.
- Added: Option to allow XLSX file upload on ticket and reply.
- Added: Few more placeholders for email templates.
- Improved: Attachment preview system.
- Fixed: Few minor issues.

Version: 1.6.3 Date: 22 April 2024

- Fixed: Default allowed file types issue.
- Fixed: Few minor issues.

Version: 1.6.2 Date: 15 April 2024

- Enhanced: Strengthened security measures across the plugin for improved protection.
- Improved: User experience and interface.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.6.1 Date: 31 March 2024

- Enhanced: Implemented additional security measures to bolster protection.
- Fixed: Resolved issue with Email to Ticket menu functionality.
- Fixed: Addressed various minor issues for improved stability and performance.

Version: 1.6.0 Date: 24 March 2024

- Fixed: Issue with frontend synchronization upon logging out.
- Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
- Tested: Ensured compatibility with the latest WordPress version.

Version: 1.5.6 Date: 11 February 2024

- Improved: Field placeholders visibility.
- Fixed: Custom field placeholder issue.
- Fixed: Few minor issues.

Version: 1.5.5 Date: 08 January 2024

 - Added: Login with Envato feature.
- Fixed: Few minor issues..

Version: 1.5.4 Date: 28 December 2023

- Added: Improved email to ticket system.
-Fixed: Few minor issues.

Version: 1.4.9 Date: 24 September 2023

- Improved: Data fetching behavior.
- Improved: Data caching behavior.
- Fixed: Few minor issues.

Version: 1.4.5 Date: 15 February 2023

- Improved: Few minor things.
- Fixed: Reply to ticket issue.
- Fixed: Few minor issues.

Version: 1.4.4 Date: 23 January 2023

- Added: Functionalities for multiple WooCommerce integration.
- Added: Functionalities for same site's WooCommerce integration
  without API and Webhook.
- Updated: Charset Collate of Database tables.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.3 Date: 05 January 2023

- Added: Functionalities for auto generate custom field slug.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.2 Date: 27 December 2022

- Added: Default access for new support agent role.
- Added: Documentation links for Email to Ticket and Mailbox settings.
- Updated: All admin forms default status.
- Updated: Email template group title.
- Fixed: Automatic ticket assign role issues.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.1 Date: 17 December 2022

- Added: Translation files for Polish language.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.0 Date: 10 December 2022

- Added: Option for disable ticket creation by guest user.
- Fixed: Email template edit issue in French language.
- Fixed: Ticket assign roles issues.
- Fixed: Translation issues.
- Fixed: Few minor issues.

Version: 1.3.9 Date: 26 November 2022

- Added: Translation files for French (France), French (Canada), German,
  Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil),
  Turkish (Turkey), Arabic and Hebrew languages.
- Added: Options for change labels of ticket statuses.
- Added: Options for disable reply to closed ticket.
- Added: Dependency to lite edition.
- Improved: File loading conditions.
- Fixed: License deactivation issue.
- Fixed: Translation issues.
- Fixed: Minor style issues.

Version: 1.3.7 Date: 13 November 2022

- Added: Ticket Creation on WooCommerce Order through Webhook.
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.

Version: 1.3.6 Date: 07 November 2022

- Added: Close ticket option for customer.
- Added: Auto ticket close option and functionalities.
- Fixed: Email to ticket attachment issue.

Version: 1.3.5 Date: 31 October 2022

- Added: New way to receive custom field value through Incoming Webhook.
- Improved: Some areas and texts.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Debug log time storing issue.
- Fixed: Minor CSS issue..
 

Version: 1.3.4 Date: 30 October 2022

- Added: Incoming WebHook.
- Added: Register form disable option.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Ticket subject and category invisible issue after ticket creation.
- Modified: Login page Header menu.
 

Version: 1.3.3 Date: 17 October 2022

- WooCommerce integration has been added.
- Profile image upload option feature has been added.
- Brand color Setting Option added.
 

Version: 1.3.2 Date: 02 October 2022

1. Public ticket option has been disabled, which can be enabled from the Support Genix setting panel.
2. Option to enable/disable the preloader.
3. Forgot password option has been added to the login page.
4. Assigned To Name has been added to the ticket listing page.
5. Ticket deleting option has been added beside the ticket trash.
 

Version: 1.2.8 Date: 13 August 2022

- Fixed: WPForms Compatible issue.
- Improved: Email to ticket (piping) CSS filter.

Version: 1.2.7 Date: 07 August 2022

- Update: Related URL can be managed from the custom field. 
- Added: Search filter by staff. 
- Improved: Client email can be hidden from the Support agent on the ticket detail page. 
- Update: Customer Profile link can be updated from Support Genix Setting. 
- Added: Translation file for German, Brasil, and France.
 

Version: 1.2.5 Date: 22 July 2022

- Fixed: Email piping CSS issue.
- Added: Sequential Ticket ID Option.

Version: 1.2.1 Date: 28 May 2022

- Improved: Copyright and Powered By Text. 
- Added: Ticket page link at the WP Bar.

Version: 1.2.0 Date: 26 May 2022

- Fixed:  Translation Issue. 
- Update: Profile Edit Link.
- Improved: Logo and Favicon upload option.