Support Desk SaaS – Helpdesk Ticket Management Tool

Overview

Support Desk is a comprehensive helpdesk ticket management tool designed to streamline customer support operations. It enables businesses to efficiently manage incoming support requests, track ticket status, and provide timely assistance to customers.

Demo Details

Admin portal URL: Demo Link

Customer URL: Link

Super Admin
Email : [email protected]
Password : 123456

Owner
Email : [email protected]
Password : 123456

Manager
Email : [email protected]
Password : 123456

Main Features

1. Informative Dashboard
2. User Management
3. User Roles and Permissions
4. Client Management
5. Ticket Management
6. Ticket Category Management
7. FAQs Management
8. Blog Management
9. Knowledge Article
10. Contact Management
11. Notes Management
12. Company Settings
13. Account Settings
14. Application Settings
15. Email Settings
16. Multi Languages
17. Payment Settings
18. Manage Transaction
19. Subscription Packages Management
20. Subscription Coupon & Coupon History Management
21. Landing Page Enable/Disable Option
22. Register Page Enable/Disable Option
23. Multi Theme Colors
24. RTL/LTR Theme
25. Site SEO Setting
26. Google Recaptcha Setting
27. Bank Transfer, PayPal, Strip, Flutterwave Payment Integration
28. Email Notification Enable/Disable Option
29. Owner Account Email Verification Enable/Disable Option
30. Email Notification Template
31. Dynamice Landing Page CMS
32. Pricing Features Enabled/Disabled
33. 2-Factors Authentication
34. Theme Settings : Theme Mode : Light / Dark
35. Theme Settings : Multi Font Style
36. Impersonate Features

System Requirements

1. PHP >= 8.1
2. BCMath PHP Extension
3. Ctype PHP Extension
4. Fileinfo PHP extension
5. JSON PHP Extension
6. Mbstring PHP Extension
7. OpenSSL PHP Extension
8. PDO PHP Extension
9. Tokenizer PHP Extension
10. XML PHP Extension

Need Assistance?

If you have any queries, please create a support ticket here, and our support team will respond as soon as possible.

Changelog

 Version 1.5 (12 March 2025)
 * UI Improvement
 * Dynamic Landing Page CMS
 * Pricing Features Enabled/Disabled
 * 2-Factors Authentication
 * Impersonate Features

 Version 1.4 (31 December 2024)
 * Added Email notification enable/disable option. 
 * Added Owner account email verification enable/disable option.
 * Added Email notification template

 Version 1.3 (26 September 2024)
 * Added Flutterwave payment gateway integration in subscription packages. 

 Version 1.2 (23 April 2024)
 * Added theme multicolor with custom color picker 
 * Small improvement in theme design layout.

 Version 1.1 (28 March 2024)
 * Fixed small bugs

 Version 1.0 (04 March 2024)
 * Initial Release