PixelDesk – Support Ticket System With OpenAI

Description

Introducing PixelDesk, the next-generation AI-powered Support Ticket System designed for seamless and intuitive customer support management. With PixelDesk, customers can effortlessly create their accounts, submit support requests, and experience a sleek messaging interface.

This innovative solution is the pinnacle of customer support and management for Laravel applications. It efficiently tracks and resolves customer issues by categorizing them based on type, priority, and category. PixelDesk ensures swift service delivery while maintaining a comprehensive log of all customer requests. Elevate your customer support game with PixelDesk’s Support Ticket System, offering a consistent and exceptional support experience for your clientele.

Key Features

AI-powered Replies & content management
Anonymous Chat via Email
Ticket Reply Management
Dynamic Webpage Management
Customizable Roles Management
Custom Fields Configuration
Agent System Integration
Live Chat with Agents
Multi-channel Live Notifications (Slack, Browser, Email, SMS, Pusher)
Customer Login with Captcha Security
Social Media Login (Gmail, Facebook)
File Uploads Management
Automation Functions for Streamlined Operations
Knowledgebase Articles
Notification and Email Templates
Customizable Pages
Map/IP-based Automated Ticket Assignment
Automated Ticket Assignment Functions (Best agent, Location-based, Group-based, Category-based)
Ticket Categorization System
Reporting Capabilities

Demo Access

Admin/Agent Panel: https://pixeldesk.kodepixel.com/admin

Admin Username: admin || Password: 123123

Agent Username: agent || Password: 12345

User Panel: https://pixeldesk.kodepixel.com/

User Access:

Username: [email protected]  || Password: 12345

Server Requirements

• PHP >= 8.*
• GD PHP Extension
• Ctype PHP Extension
• BCMath PHP Extension
• Fileinfo PHP Extension
• Mbstring PHP Extension
• JSON PHP Extension
• Tokenizer PHP Extension
• OpenSSL PHP Extension
• PDO PHP Extension
• XML PHP Extension

Laravel Easy Installer

Installing the PixelDesk ticket management system is a breeze with our user-friendly, step-by-step Laravel wizard installer. No programming knowledge is necessary; simply follow the comprehensive documentation provided to effortlessly install the system.

Enhanced Security Measures

PixelDesk, our cutting-edge support ticket application, empowers you with robust security features. Safeguard your system by effortlessly managing access to your application through country whitelisting and blacklisting capabilities. Defend against potential threats such as DOS attacks and prevent CSRF attacks, ensuring a secure environment for your support ticket operations.

Clean UI

The redesigned admin dashboard UI for this support ticket exudes professionalism and a clean aesthetic. Offering three distinct dashboard designs, including two tailored for admin panel users and one specifically crafted for customers, this interface elevates the user experience to a new level of sophistication and functionality.

Important Information

Image Sources: Please be aware that all images used are solely for DEMO purposes. They are not integrated into the template and are NOT included in the final purchase files.

Support Terms

Kindly note that our support team responds to requests as long as the support purchase period remains active. Our support service is provided according to the product/item support policy. To continue receiving support services, it’s necessary to extend or renew support for the item.

For Support: https://support.kodepixel.com

Changelog

Version 2.1 [Sep 18, 2024]

#New Added
 - Envato Purchase and Support Validation: Introduced a new feature to validate Envato purchases and support, allowing configuration for handling multiple products with a business.
 - Shared Canned Replies: Enabled sharing canned replies across the team to ensure consistent communication.
 - Multi-Agent Ticket Sharing: Implemented functionality allowing multiple agents to share and manage tickets, both from the ticket list and within ticket details.
 - Super Agent Role: Added a new "Super Agent" role, granting access to all modules available to a Super Admin.
 - Site File Preview in Ticket Details: Added the ability to preview attached files directly within the ticket details page for better file management.

#Fixed
 - Ticket Input Drag and Drop: Resolved issues with the drag-and-drop functionality within ticket inputs for smoother operation.
 - UI Design Improvements: Fixed various UI design inconsistencies to enhance user experience and visual appeal.

#Optimization
 - Codebase Optimization: Enhanced system performance through the optimization of the underlying codebase, resulting in better overall efficiency.

Version 2.0 [Jun 03, 2024]

- Added the capability for admins to update user and agent passwords directly from the admin panel.
- Introduced a sortable feature for dynamic input fields within tickets, enhancing flexibility and organization.
- Added new input types for tickets:
        - Select (with multi and single select options)
        - Radio
        - Checkbox
        - Number
- Improved the performance and functionality of the user agent chat controller, ensuring smoother and more efficient chat operations.
- Resolved the problem where the chat input field was not being cleared correctly after sending a message. 

Version 1.9 [May 24, 2024]

        
      1. Some UI improve 
      2. Code Optimize 
    

Version 1.8 [May 13, 2024]

        
    ## New Features:

    1. Multi-Piping by Department: Addition of multiple incoming mail gateways for email-to-ticket conversion, facilitating department-specific routing.
    2. Ticket Edit and Delete Option: Users now have the capability to edit and delete tickets, enhancing ticket management flexibility.
    3. User Ticket Reopen Option: Reopen tickets directly from the admin panel, streamlining user issue resolution.
    4. Web Visitor Graph with Filter: Introduction of a graphical representation of web visitor data with filtering capabilities for enhanced analytics.
    5. Live Chat Notification Controls: Users can now mute or unmute live chat notifications as per their preference, providing greater control over communication.
    6. Base64 Image Conversion: Convert base64 images to image links from text editors to optimize performance and loading times.
    7. Order Tickets by Last Reply: Option to order tickets based on the last reply from either the user or the admin, improving ticket prioritization.
    8. Query and Code Optimization: Enhancements made to queries and code to optimize performance and provide a smoother user experience.

    ## Issue Fixed:

    1. Unread Ticket Display Issue: Resolved the issue where unread tickets were not being properly displayed in the ticket list.
    2. Bulk Email Conversion Issue: Fixed the problem with bulk email conversion to tickets, ensuring smooth processing.
    3. Ticket List UI Break Fix: Addressed issues causing UI breaks in the ticket list interface, enhancing visual consistency.
    4. Multiple Draft Message Creation Issue: Rectified the issue leading to the creation of multiple draft messages, ensuring proper handling.
    5. Ticket Bulk Delete and Filtering Issue: Fixed issues related to ticket bulk deletion and filtering for improved management functionality.

    

Version 1.7 [April 6, 2024]

    # New Features:

    1. Added a new trigger action allowing replies based on specific conditions.
    2. Implemented dynamic ticket status fields with multi-language support
    3. Introduced ticket department management functionality.
    4. Added system operating hours; users can now see support agent availability based on operating hours.
    5. Enhanced privacy controls:
        - Users can now delete their own tickets.
        - Agent names are now private in ticket replies.
        - Improved message seen privacy.
    6. Implemented drag-and-drop functionality for the knowledge base, organized by department.
    7. Added new notification options for superadmins for live chat.
    8. Implemented a table-based ticket view page for both admin and user panels.

    ## Bug Fixes:

    1. Fixed an issue in the Admin panel where live chat messages couldn't be deleted.
    2. Resolved the trigger lock cycle problem occurring with timeframe triggers.
    3. Addressed the primary key issue with triggers.
    4. Fixed the problem of duplicate ticket IDs.
    5. Optimized queries and code for better performance.
    

Version 1.6 [March 8, 2024]

    1. Resolved a 500 error with User Ticket details.
    2. Fixed the issue with updating global templates.
    3. Solved the problem with Ticket Bulk Delete.
    4. Modified the system upgrade function.
    5. Made minor UI adjustments to fix a bug in the live chat feature.
    

Version 1.5 [March 5, 2024]

    1. Email-to-Ticket
    2. Live Chat in Admin Panel
    3. Enhanced Ticket Creation Form
    4. New Trigger System Integration
    5. Implemented OTP System for Ticket Creation and Search
    6. Integrated New AI Model
    7. Article Live Search 
    8. Envato and azure social auth added. 
    9. Force SSL configuration added. 
    10. Security Captcha added in the ticket submission form. 
    11. Maintenance Mode add. 
    12. Fixed a minor bug in the AI content generator function. 
    13. Fixed a minor ui issues in category section
    14. Code Optimization
    

Version 1.4 [January 15, 2024]

    1. Tiket Reply optimize
    2. Cron Job Issue Fixed
    3. Article Optimize with frontend
    4. Mail notification fixed for all reply
    5. Chat option update
    6. Code Optimize and Query Optimize
    7. Add new Installation & update system with purchase key verify

Version 1.3 [December 29, 2023]

    ## Bug Fixed

    1. Fixed user dashboard 500 error
    2. Fixed user existing ticket list open issue
    

Version 1.2 [December 27, 2023]

    ## New Features

    1. Ticket Management Enhancements:
    2. Edit, delete, and draft options are now available for ticket messages, providing users with increased flexibility and control over their communication.
    3. Ticket Sound Notifications:
    4. Stay informed with the new sound notification feature for tickets, ensuring users never miss critical updates or messages.
    5. Controllable Ticket Priority Field:
    6. Users now have greater control over the ticket priority field, allowing for more effective and personalized management of support requests.
    7. Web Visitor Feature:
    8. Introducing the new web visitor feature, enhancing communication and engagement with visitors directly on your platform.
    9. Security Enhancement:
    10. Added a robust DOS attack prevention mechanism to bolster security and protect against potential threats.
    11. Customizable Ticket Fields: Enjoy more customization options for ticket custom fields, providing a tailored experience to meet unique business requirements.

    ## Bug Fixes

    1. Minor bug fixes and performance enhancements have been implemented to ensure a seamless and efficient user experience.
    2. Fixed a minor UI issue in the FAQ section
    1.2
    

Version 1.1 [December 10, 2023]

    ## New Features

    1. Article Live Search
    2. Envato and Azure social authentication added
    3. Force SSL configuration added
    4. Security Captcha added in the ticket submission form
    5. Maintenance Mode added

    ## Bug Fixes

    1. Fixed a minor AI content generator function bug
    2. Fixed a minor UI issue in the category section 1.1
    

Version 1.0

Initial Release