Mobijet ADMIN – Manage & Monitor Agents, Customer & Payments | Android & iOS Flutter app

Mobijet Admin is used to Manage & monitor Mobijet Agent, Clients & Customer Support Tickets. It has variety of useful monitoring features. It offers Admin, a set of tools for Monitoring agents, customer and their chats.

ADMIN APP FEATURES LIST

Secure Admin Login

Login from Admin
Email/Password Login for Admin
Set Security PIN
Multi-Device Login

Dashboard Stastics

Agents, Customers, Departments, Tickets, Groups, Agent Chats Count
View Current Second Admin
Statistics
View Agents & Customers who are online
Recent Support Tickets
Recent Agent’s Group Chat
Recent Individual Chat
View Reports/Complains by Users
Recently Joined Customers & Agents
Activity history & Alerts button

All Customers

View All Customers
Add Customers Manually (with Email/password OR Phone)
For manually added customers with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
Search Customers by Name, User ID, Firebase UID, Phone, Email
Sort by Approved, Blocked, Pending, Online Customers
View Customer Profile
View Account Current Status
Approve / Block Customer (with message)
View Account alert message
View/Edit Customer’s Name, Phone, Email, Photo
Customer Ticket Counts
View Customer Ticket List
View Customer Device Information
View Lastseen, Joined on, Account created by, Firebase UID
View Current Login Status
View Notification Delivery Status
Force Logout (Customer Will be logout from thier device)
View Customer Notification
View Android, iOS visit counts
Call / Email Redirect Button

All Agents

View All Agents
Add Agents Manually (with Email/password OR Phone)
For manually added agents with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
Search Agents by Name, User ID, Firebase UID, Phone, Email
Sort by Approved, Blocked, Pending, Online Agents
View Agent Profile
View Account Current Status
Approve / Block Agent (with message)
View Account alert message
View/Edit Agent’s Name, Phone, Email, Photo
Agent Ticket Counts
View Agent Ticket List
View Agent Device Information
View Lastseen, Joined on, Account created by, Firebase UID
View Current Login Status
View Notification Delivery Status
Force Logout (Agent Will be logout from thier device)
View Agent Notification
View Android, iOS visit counts
Call / Email Redirect Button
All activities & change alerts will be sent to Admin

Assign Second Admin

Assign an AGENT as SECOND ADMIN who can use the User App to Manage & Monitor with Special Roles Assigned.
Assign / Change Second Admin anytime
Agent will be notified automatically
All activities & change alerts will be sent to Admin

DEPARTMENT MODE Settings

Enable “Department based contents” to Activate DEPARTMENT MODE or else it will be GLOBAL MODE.
Setup Departments (Agents, Customers, Support Tickets etc. will be limited to their departments)
View All Departments
View Each Department Profile
Edit Department Description
Enable / Disable Department
View Department Status
Create /Edit / Delete Department
Set / Remove Department Logo
Add Agents to Departments (Dept. Manager & agents will be automatically assigned to any Support Ticket created in this Department)
Assign/ Remove an agent as DEPARTMENT MANAGER
Remove Agents from Department
Department Statistics
View Department Activity Histoy
View Department Last edited, Last edited on, Created by, Created on
View Department Support Tickets
All activities & change alerts will be sent to Admin
Please Note : (Assigned DEPARTMENT MANAGER will manage this department from the User App > Departments)
Please Note : (Disabled departments will not ve visible to Agents & Customer at “Select Department Page” while creating a new support ticket)

GLOBAL MODE Settings

Agents & Customer will be organized without any zones/departments
Set DEFAULT AGENTS (These agents will be automatically assigned to every new Support Ticket assigned by Customer )
Add / Remove agents manually to this list
Enable / Disable Auto-add new Agents feature (Agents will be automatically added to this list when they register a new account)
Second Admin Can Also set/ modify these DEFAULT AGENTS list.

Customer Support Ticket

Monitor All Support Tickets
Search Ticket by Ticket ID
View Ticket Chat Room
Read Agents & Customer Messages in realtime
View Agents & Customer Call History
View All events happened in this Support Ticket
View if Agent / Customer is Online
Read Agent’s SECRET CHAT messages
Change Ticket Status (Re-open / Close / Mark Attention / others)
Change Ticket Department
View Ticket Details- Customer, Calling Agent, Created by , Created on etc.
View All Agents assigned in Ticket (Tap on Agent to View Profile)
Read Deleted Messages by Agents & Customers
Delete Messages (for Agents and customer)
Mention Delete reason for each Message (visible to sender only)
Delete Support Ticket OR set auto-delete after XX days
Set if Agent Can Call Customer in ticket
See Rating & Feedback given by Customer in Ticket Detail page
Track Ticket Activities
Complete Monitoring Support Chat

Agent’s Individual Chats

Monitor Agent’s Individual Chats
View Chat Room
Read All Messages in realtime
View Agents Call History
View if Agents are Online
Read Deleted Messages by Agents
See if the deleted message is actually seen by peer
Delete Messages (for Agents – with reason)
Delete the Complete Chatroom OR set for auto delete after XX days
Complete Monitoring Agent Chat

Agent’s Group Chats

Monitor Agent’s Group Chats
Multiple Agents in each Group created by Agent
Read All Messages in realtime
View Agents List added in Group
Read Deleted Messages by Agents
Delete Messages (for Agents – with reason)
Delete the Complete Chatroom OR set for auto delete after XX days
Complete Monitoring Agents Group Chat

Role Manager

Admin can Assign Agents Roles
User App Inteface will dynamically change based on the Roles assigned to Agent, Customer
Assign the following Roles to –
Second Admin, Dept. manager, Agent, Customer :

( View Global Customers / View Dept. Customers / View Global Agents / View All Agents/ View Customer Name & Photo / View Customer Statistics / View Customer contact details / View Agent Name & Photo / View Agent Statistics / View Agent Contact Details / View All Departments / View Department Statistics / Create / Delete Department / Add/ Remove agents / View Global Tickets / View Assigned Tickets / Create New Ticket / Chat with customer / View Joined agents / Schedule calls in Ticket / Change Ticket Status / Close ticket / Reopen ticket
/ View Global Group Chat / View Dept group Chat/ Create Group Chat / View Global Agent Chats / Start new chat )

Login / Registration Rules

Set Authentication type for Agents, Customers
Set Phone OR Email/ Password Authetication
View All Departments
Enable / Disable Agent Login
Enable / Disable Agent Registration
New Agent account Verificatiuon Needed (Y/N)
Enable / Disable Customer Login
Enable / Disable Customer Registration
New Customer account Verificatiuon Needed (Y/N)
Account Approval Message

Advanced Settings

After Edit Profile, Required review by Admin
Set Feedback email
iS 24hrs time format for users
Show Progress percentage while downloading / uploading
Max. File upload size ( default: 60MB)
Custom Share App String

Activity History

View All activities occured in bothe User & Admin App
See time & date
View All activities title (Expand to view more details)
See User ID, Chatroom ID etc. for each activities
Detailed explanation of each activity
Find it anytime. Keeps record upto 365days.
Quick Search Agents & Customer
Quick Search Chatrooms by ID
Set auto-delete history after XX days

Custom Tab Settings

Add a custom Tab in Excellent Web View Experience
Integrate Website for Customers
Integrate Website for Agents
Custom Tab Label
Set Tab Position in BottomNavigationBar
Enable/ Disable Header.
Enable/ Disable Footer.
Advance Loading indicator and navigation.

Edit Admin profile

Change Photo
Change Full name
Change Security PIN

TRY THE DEMO ADMIN APP

Demo data are already set in the App. Experience the power of Mobijet in just a few minutes.

MOBIJET USER APP

Explore Mobijet User App to understand the complete features.

CHANGE LOG

Version 1.0.16 –    12th March 2024

- Compatible with Flutter 3.16.9 (Stable Channel)
- Compatible with XCode - 15.2
- Android compileSdkVersion upgraded to 34 (Android 14)
- project_folder/android/build.gradle updated  
- project_folder/android/app/build.gradle updated
- project_folder/ios/Podfile updated
- project_folder/pubspec.yaml plugins version updated
- some files inside the lib folder :  (project_folder/lib/) were updated as required by the flutter version. It is recommended to replace the lib folder completely.

Version 1.0.15 –    30th August 2023

- Compatible with the Latest Flutter 3.13.1 (Stable Channel)
- mobijet_admin/android/build.gradle updated with latest dependencies
- targetSdkVersion upgraded to 33 <Android 13> in: mobijet_admin/android/app/build.gradle (As per GooglePlay Policy)
- pubspec.yaml plugins updated
- Minor Bug Fixes

Version 1.0.14 –    20th June 2023

- Compatible with Flutter 3.7.8 (Channel Stable)
- Compatible with Xcode 14.2 (MacOS)
- Plugins updated inside pubspec.yaml
- ext.kotlin_version  upgraded in build.gradle
- Audio message having Multiple Audio Player Initialization issue FIXED
- Minor Bug Fixes

Version 1.0.12 –    23rd December 2022

- Compatible with Flutter 3.3.7 (Stable Channel)
- Fixed Context issues
- Fixed Few Language String issues
- Removed outdated plugins which cause build failure
- Other Minor Bug Fixes

Version 1.0.4 –    21st November 2022

- Compatible with Flutter 3.3.7 (Stable Channel)
- Pubspec.yaml Plugins updated
- app/build.gradle updated
- Removed & Replaced depreciated Widgets
- Fixed Context issues on Few pages
- Other Minor Bug Fixes

Version 1.0.2 –    3rd September 2022

- Admin App Settings continuously loading- Bug fixed
- Ticket count incorrect in Dashboard - Bug fixed
- Create Department - Bug Fixed
- Improved notification Strings
- Login / Logout Bug Fixes

Version 1.0.1 –    29th August 2022

- Compatible with Flutter 3.0.5
- Multi-Language & RTL Support 
- Bulk upload Agents using Excel Sheet (.xlsx)
- Bulk Upload Customers using Excel Sheet (.xlsx)
- Custom Domains in Email IDs registration for users
- Android gradle updated
- Android Target SDK updated to 31 (Android 12)[In compliance with Playstore]
- Performance & Quality Improved
- Minor Bug Fixes

Version 1.0.0 (stable) –    18th August 2022

- Stable version - v1.0.0

Version 1.0.0 –    11th August 2022

- Initial Release

LICENSE USAGE RULES

– Regular License : 1 Project Installation for One Purchase Code.
– Extended License : 10 Projects Installation for One Purchase Code.

Please take note that you will not be able to install projects once you exceed the above-mentioned project(s) limit. It is advised to be careful while Creating the Firebase Project. There will be no consideration for any mistakes.

REFUND POLICY

We Offer a full refund if the item purchased is not downloaded. However, if the item is downloaded, no refund will be
issued. It is advised to make an informed decision before making any purchase from us !

OUR BUSINESS HOURS

Monday, Tuesday, Thursday, Friday, Saturday, Sunday
From 09:00 AM to 06:00 PM – Indian Standard Time (IST/ GMT +5:30)
Wednesday OFF

Entertainment of any request by Email/Comment/Chat will be done only during our Business hours.
Thank you!