Mobijet – Agents, Customers & Payments Management App | Android & iOS Flutter app

Mobijet is a Customer Support & Agents Management App. Mobijet App Supports wide range of features like Realtime communication between Agents & Clients, Agents & Agents Chats , calls. On the top of that Everything is monitored by Admin. Even if admin is not available to monitor at any particular time, the App records the activity as long the admin sets and later admin can review the activity All at once.

Get Mobijet App for your Business and Set your Business on Auto-Pilot.

USER APP FEATURES LIST

Agents & Customer Login

✅ Separate Interface for Customer & Agents (also Dept. Manager & Second Admin)
✅ Show Email OR Phone login option based on the Authentication type set by Admin
✅ Customer can Login / Register New account using Phone / Email
✅ Agents can Login / Register New account using Phone / Email
✅ Verify Phone number using OTP
✅ Forgot Password / Send Reset Link in email
✅ Login & registration can be Enabled / Disabled by Admin
✅ Approve New account after Admin Verification (On/Off)
✅ Single Device Login at a time
✅ Save Current Device Details in server
✅ Notify Admin on New user join

Customer Support Ticket / Chat

✅ Auto-create Support Ticket on New Customer joined (On/Off)
✅ Customer can create support ticket by selecting Department
✅ Automatically Assign the Departments Agents in Support Ticket
✅ Agents & customer can communicate in the Support Chat room
✅ Share Multi Media & Files easily
✅ Agents can / cannot see Ticket Customer name & Photo
✅ Second Admin can / cannot see Ticket Customer name & Photo
✅ Department manager can / cannot see Ticket Customer name & Photo
✅ Change Department Status (Mark attention, Request Close, Active, Closed)
✅ Customer can / cannot see joined Agents name & Photo
✅ Customer can see all other agents in Support Chat room.
✅ SECRET CHAT mode for Agents (Multiple agents can chat in the same support chatroom yet the Customer cannot see those messages)
✅ Quick Replies (Save / preset message templates)
✅ Realtime typing… indicator
✅ Agents can see if customer is Online
✅ Customer can see if agent is Online
✅ Assign an agent for CALL with Customer
✅ Call events are saved in the activity history
✅ Delete Message (Admin will still be able to read it from Admin App)
✅ Admin can also delete message (with reason that will be visible to sender)
✅ Tickets are sorted department wise
✅ Customer can leave Rating / Feedback after closing ticket
✅ Reopen ticket after XX days (if allowed by admin)
✅ Agents & Customers cannot delete the Chatroom
✅ Ticket messages & media auto deleted in XX days after closing
✅ Agent cannot see other Agents contact details
✅ Agent cannot see Customer contact details
✅ Customer cannot see Agents contact details
✅ Each events are recorded and shown to Admin

Agent’s Individual Chat

✅ Agent can chat with Other agents (if enabled)
✅ Chat messages are NOT encrypted (visible to Admin)
✅ Admin can read all the messages directly from Admin App
✅ isTyping Indicator
✅ Audio & video calls
✅ Call history monitored by Agent
✅ Call ringing & Notification Alerts
✅ Mute / Unmute Notifications
✅ Reply to Message
✅ Report/ Complain to Admin from Chatroom
✅ Delete Message (Admin will still be able to read it from Admin App. Admin can also see if that message was actually
read by peer before delete)
✅ Admin can also delete message (with reason that will be visible to sender)
✅ Agents cannot delete the Chatroom
✅ Admin can set auto-delete messages after XX days & are removed from server
✅ Agent cannot see other Agent contact details
✅ Each events are recorded and shown to Admin

Agent’s Group Chat

✅ Create Group Chat with Multiple Agents
✅ Add / Remove unlimited agents by Group Admin
✅ Chat messages are NOT encrypted (visible to Admin)
✅ Share Multi media, Files very easily
✅ Reply to Message
✅ Mute / Unmute Notifications
✅ Admin can read all the messages directly from Admin App
✅ Agents cannot delete the Chatroom
✅ Agent cannot see other Agents contact details
✅ Each events are recorded and shown to Admin

Custom Tab (WebView)

✅ Show an extra tab with custom “label” (optional)
✅ Show Website to Customers set by Admin
✅ Show Website to Agents set by Admin
✅ Awesome Loading & Navigation experince in WebView
✅ Custom tab position
✅ Footers & Headers visibility may be turned On/Off

Profile

✅ Change Photo, Fullname
✅ Editing profile may require REVIEW by admin
✅ Admin can also change user name, photo from the Admin Ap.
✅ Admin can change registered Email / phone for any Particular user
✅ Recieve Notification on Email / Phone Change by Admin
✅ Can be Forced logout by Admin

Notification Alerts

✅ Recieve all type of events & Alerts
✅ Ticket Chatroom Notifications
✅ Agent’s Chat notification
✅ Group Chat notification
✅ Account activity related
✅ Notificatons are auto-deleted by Admin after XX days

Department tab (for Department Mananger)

✅ Agent can see Departments where he/she is a Manager
✅ Create New Department
✅ Manage Existing Departments
✅ Add/ Remove agents to Departments
✅ See All tickets in the Departments
✅ Set Department visibility to OFF (This will make the department hidden from the Select Department page while creating Support Tickets by Agents & Customers)
✅ Track Department Activity
✅ Each events are recorded and shown to Admin

Users tab (for Second Admin)

✅ Second Admin can see all Agents, Name , ID & photo
✅ Second Admin can see all Customers, Name, ID & photo
✅ See Agents Statistics if allowed (like- how many tickets, departments linked etc.)
✅ Cannot see Agents contact details
✅ Cannot see Customer contact details
✅ All App settings will be visible to Second Admin which admin has assigned

TRY THE DEMO USER APP

Demo data are already set in the App. Experience the power of Mobijet in just a few minutes.

Demo Login | Agent 1 (as Second Admin):

Email : agent1@tctech.in Password : 1Agent@#

Demo Login | Agent 2 (as Dept. Manager) :

Email : agent2@tctech.in Password : 2Agent@#

Demo Login | Agent 3 :

Email : agent3@tctech.in Password : 3Agent@#

Demo Login | Customer 1 :

Email : customer1@tctech.in Password : 1Customer@#

Demo Login | Customer 2 :

Email : customer2@tctech.in Password : 2Customer@#

MOBIJET ADMIN APP

Explore Mobijet Admin App to understand the complete features.

PLEASE NOTE :

1. MultiLanguage Switch as shown in the demo app is only for demo purpose and not included in the Source Code. Only
English Language is present in the Source code.
If you want the multi-language switch, you need to purchase the
Multi-language pack for the available languages. You can directly buy it from our official website.

CHANGE LOG

Version 1.0.12 –    12th March 2024

- Compatible with Flutter 3.16.9 (Stable Channel)
- Compatible with XCode - 15.2
- Android compileSdkVersion upgraded to 34 (Android 14)
- project_folder/android/build.gradle updated  
- project_folder/android/app/build.gradle updated
- project_folder/functions/package.json updated
- project_folder/firebase.json updated
- project_folder/ios/Podfile updated
- project_folder/pubspec.yaml plugins version updated
- some files inside the lib folder :  (project_folder/lib/) were updated as required by the flutter version. It is recommended to replace the lib folder completely.

Version 1.0.11 –    30th August 2023

- Compatible with the Latest Flutter 3.13.1 (Stable Channel)
- mobijet/android/build.gradle updated with latest dependencies
- targetSdkVersion upgraded to 33 <Android 13> in: mobijet/android/app/build.gradle (As per GooglePlay Policy)
- pubspec.yaml plugins updated
- Minor Bug Fixes
- Removed unused Admob references

Version 1.0.8 –    20th June 2023

- Compatible with Flutter 3.7.8 (Channel Stable)
- Compatible with Xcode 14.2 (MacOS)
- Agora SDK updated to 6.1.1+1
- Agora primary Certificate required inside AppConstant.dart  (Refer: https://bit.ly/3o7ZJjO )
- Agora token generation using Cloud functions
- Cloud Functions index.js updated (Re-Deploy)
- Plugins updated inside pubspec.yaml
- Permissions updated in AndroidManifest.xml files
- ext.kotlin_version  upgraded in build.gradle
- Audio message having Multiple Audio Player Initialization issue FIXED
- Minor Bug Fixes

Version 1.0.6 –    23rd December 2022

- Compatible with Flutter 3.3.7 (Stable Channel)
- GDPR Compliant (Account Deletion Button Added)
- Fixed Call not ringing when App is closed 
- Fixed Context issues
- Fixed Few Language String issues
- Removed outdated plugins which cause build failure
- Other Minor Bug Fixes

Version 1.0.4 –    21st November 2022

- Compatible with Flutter 3.3.7 (Stable Channel)
- Pubspec.yaml Plugins updated
- app/build.gradle updated
- Removed & Replaced depreciated Widgets
- Ticket Status Change Feature - Bug fixes
- Fixed “Customercanregister” & “Agentcanregister” switch 
- Fixed Context issues on Few pages
- Other Minor Bug Fixes

Version 1.0.2 –    2nd September 2022

- Create Ticket - Bug Fixed
- Agent to Agent Conversation loading - Bug Fixed
- Login screen updated

Version 1.0.1 –    29th August 2022

- Compatible with Flutter 3.0.5
- Multi-Language & RTL Support 
- Custom Domains check in Email IDs registration for users
- Android gradle updated
- Android Target SDK updated to 31 (Android 12)[In compliance with Playstore]
- Performance & Quality Improved
- Minor Bug Fixes

Version 1.0.0 (stable) –    18th August 2022

- Stable version - v1.0.0

Version 1.0.0 –    11th August 2022

- Initial Release

LICENSE USAGE RULES

– Regular License : 1 Project Installation for One Purchase Code.
– Extended License : 10 Projects Installation for One Purchase Code.

Please take note that you will not be able to install projects once you exceed the above-mentioned project(s) limit. It is advised to be careful while Creating the Firebase Project. There will be no consideration for any mistakes.

REFUND POLICY

We Offer a full refund if the item purchased is not downloaded. However, if the item is downloaded, no refund will be
issued. It is advised to make an informed decision before making any purchase from us.

OUR BUSINESS HOURS

Monday, Tuesday, Thursday, Friday, Saturday, Sunday
From 09:00 AM to 06:00 PM – Indian Standard Time (IST/ GMT +5:30)
Wednesday OFF

Entertainment of any request by Email/Comment/Chat will be done only during our Business hours.
Thank you!